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Tourism Hospitality Marketing

This course presents the marketing mix (product, price, place, promotion, people, programming, packaging, etc.), the concept of markets, segmentation, targeting, and marketing planning as they relate to tourism; service quality management.

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Fundamentals of Food and Beverage Production, Service and Operation

The student will learn the necessary knowledge, develop the various skills and cultivate the proper attitudes needed for the delivery of quality service of food and beverage operations in hotels and restaurants. Topics include the following ; clean and tidy bar and food service area ; Develop and maintain food & beverage product knowledge ; Manage the responsible service of alcohol; Prepare and service cocktails; Prepare and serve non – alcoholic beverages ; Provide a link between kitchen and service area; Provide patrons on food and beverage services; Provide food and beverage services; Provide silver service; Take food orders and provide courteous table service; Manage intoxicated persons.

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Supply Chain Management in Hospitality Industry

A well-established logistics and supply chain management system can help the hotel industry give individual hotel companies a sustainable competitive advantage. The use of the right logistics and supply chain strategies helps not to only improve the quality and service of the hotel company, but drive down costs

Macro Perspective of Tourism and Hospitality

Tourism and Hospitality Service Quality Management This course will enable the student of tourism and hospitality course to train and understand the concept of giving quality service in their industry. Students in this course will be able to introduce various strategies in customer service, and the importance of quality service in the culture and the environment of the tourism and hospitality industry.

Macro Perspective of Tourism and Hospitality

This course is designed to give a clear and whole overview of Tourism and Hospitality as an ecosystem and goes beyond the usual closed-concept of tourism. It introduces the concepts and terms that are common throughout the different sectors. It also intends to develop, update and maintain local knowledge as well as the impact of Tourism as an industry in relation to the world economy and society.

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Tourism and Hospitality Service Quality Management

This course will enable the student of tourism and hospitality course to train and understand the concept of giving quality service in their industry. Students in this course will be able to introduce various strategies in customer service, and the importance of quality service in the culture and the environment of the tourism and hospitality industry.

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