Macro Perspective of Tourism and Hospitality

Tourism and Hospitality Service Quality Management This course will enable the student of tourism and hospitality course to train and understand the concept of giving quality service in their industry. Students in this course will be able to introduce various strategies in customer service, and the importance of quality service in the culture and the environment of the tourism and hospitality industry.
Macro Perspective of Tourism and Hospitality
This course is designed to give a clear and whole overview of Tourism and Hospitality as an ecosystem and goes beyond the usual closed-concept of tourism. It introduces the concepts and terms that are common throughout the different sectors. It also intends to develop, update and maintain local knowledge as well as the impact of Tourism as an industry in relation to the world economy and society.

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