Rooms Division Management and Control System

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Rooms Division Management and Control System

Rooms Division Management is an introductory hotel management subject which provides you with an in-depth understanding of critical guest service functions associated with the ‘rooms’ inventory of an accommodation business. You will learn how service quality and service recovery principles underpin all facets of accommodation management from guest reservations to reception/arrival, housekeeping and maintenance services, guest safety and security, and guest departures. The interactions between the rooms division and other departments of an accommodation business are explored with respect to their impact on guest service. You will develop practical skills required to work in an accommodation business by undertaking training in Micros OPERA, a property management system used by many of the world’s leading hotel chains.

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